Last update: November 12, 2021
Frequently Asked Questions
Most of our jewelry is made of 18K gold-plated bronze.
To make our necklaces, we use various materials, some of which are an integral part of our identity.
– Wax fabric: these are printed cotton fabrics that are part of the African cultural heritage. These fabrics allow an infinite number of possibilities in terms of colors and prints.
– Semi-precious stones
– 18 K gold plated bronze
All primers are gold plated.
The chains used are gold plated.
All the pieces are handmade by different people. Thus, even if the manufacturing process remains the same, each of the manufacturers brings his own personal touch, that’s the magic of the craft.
At Bee’s we believe that it is these small imperfections that make the uniqueness and the exact perfection of our creations.
We don’t have a physical store for the moment.
However our creations remain available for purchase via this website or in the physical or virtual points of sale listed here.
Yes, if it is a question of a defect in the manufacture of the product and not if the object has been damaged or broken by clumsiness or inadvertence.
Repair is only possible within three (03) months after purchase. We invite you to contact us via our email address to explain your concern.
DELIVERIES IN THE IVORY COAST:
The delivery of your orders is assured by MOMO EXPRESS.
All orders of products available in stock are delivered within 3 to 4 days on average.
Deliveries are generally made every other day, except Sunday.
Products ordered before 8pm can be delivered the next day.
If you are in a hurry (birthdays, weddings, or simply because a queen can’t wait), don’t hesitate to send us an email to arrange a faster delivery.
Some countries may be required to pay taxes on delivery.
Order processing time is 2-3 business days. After that, delivery can be expected within 5-7 business days following an email confirmation for your order.
For all orders, a tracking number will be provided which will contain details on estimated delivery times.
TAXES ON DELIVERY
Additional taxes or customs fees may be applied at the port of entry of the recipient country. Please note that we do not cover duties and taxes applicable in the recipient country. These will be paid by the receiver. Customs fees or taxes vary between countries.
We take no responsibility for delays and additional charges that may be applied via customs offices in the destination country.
It is the customer’s responsibility to cover any additional import duties, customs and taxes.
If you are unsure about customs in your country, please visit your country’s customs website or contact your local customs office.